With more than 50% of respondents in the Corporate Travel Management (CTM) 2024 Global Customer Survey saying they book their own travel arrangements, have you considered the impact of poor business travel technology on your employees’ productivity?
From researching and comparing travel options to seeking approvals, checking policy requirements to making the booking, poor travel technology can significantly impact your employees’ performance before they’ve even left the office.
CTM’s technology ecosystem delivers the most relevant information, data, and personalised travel content ensuring your employees have the information they need, when they need it.
Join us as we explore how CTM’s innovative business travel technology enhances service, provides actionable insights, drives cost savings and influences booking behaviour, helping Travel Program Managers achieve their travel program goals.
Empowering Travel Program Managers with innovative technology and targeted communications
As the corporate travel landscape evolves, travel program stakeholders will want to stay ahead of the curve to maximise their influence and impact. That’s why our technology places the most relevant, personalised travel content alongside critical travel news and training, straight into the hands of users – within the tools they use, as they use them.
CTM’s travel products provide the most effective and immediate channel for widespread education and engagement, enabling targeted communications to the users that need it, reducing communication turnaround times compared with traditional email distribution. within the CTM Portal, Lightning and the CTM Mobile app alongside automated Risk Alerts offer the most efficient, targeted and impactful channels to reach and communicate with travel bookers and business travellers to drive savings, safety, strategic thinking and an improved customer experience.
By recognising the significance of delivering exceptional customer service while delivering efficiency, empowerment and driving savings for customers, CTM is harnessing the power of automation and artificial intelligence to help streamline high-volume, low-value service requests via our customers’ preferred service channels, which enables our Travel Consultants to respond faster to more complex travel support requests that require their expertise and guidance.
Data unlocks opportunities for savings and understanding ROI
CTM’s 2024 Global Customer Survey demonstrated that travel data and reporting are rated in the top 5 benefits CTM customers receive from their travel program. With data providing the basis for travel program analysis and decision-making, the ability to capture, integrate and easily dissect large datasets in real-time is critical to a travel program’s performance.
Key trends and actionable insights
CTM’s Data Hub aggregates large volumes of data to reveal key trends and actionable insights. It allows companies to delve deep into their travel data to not only identify areas of spend but to provide recommendations and solutions for better spend management. It is a significant step up from traditional passive data interpretations, and a step towards strategic decision-making based on predictive analytics.
Data Hub can be useful for Travel Program Managers to understand booking behaviours, travel trends, out-of-policy bookings or exceptions, and how changes in advance purchase windows could drive savings. It offers an opportunity to set and track KPIs to increase policy compliance and understand how future changes to policy could positively impact your budget and sustainability objectives.
Sharing those opportunities and trends with key business stakeholders is an ideal way for Travel Program Managers to demonstrate their value and influence organisational strategy using concrete insights and real-time data.
Finding savings in a single search
Utilising travel tools such as CTM’s Fare Forecaster assists customers in finding savings by simply adjusting travel patterns. Fare Forecaster displays the cheapest fares available on either side of the selected travel date, including corporate travel deals and travel policy restrictions, so customers have visibility of all flight options available.
CTM found that shifting an itinerary by just 24-48 hours could save business travellers on average upwards of 18%, and in some cases up to 69%, on their flight price. While not every trip can be moved to a different day, the savings on offer mean that even if a minority of travellers switch their travel dates by just one or two days, the savings to an organisation’s travel budget can be significant.
Unlock the future of business travel and embrace innovation for service and savings
The intersection of travel expertise, customer service and cutting-edge technology is reshaping the corporate travel landscape. CTM’s innovative solutions empower Travel Program Managers to make more informed decisions, optimise travel spend and enhance the overall travel experience for business travellers. With many business travellers booking their own travel arrangements, leveraging self-service technology the delivers efficiency gains and supports travel program goals becomes paramount.
By harnessing automation, artificial intelligence and comprehensive data analysis, CTM supports travel programs that not only meet but exceed the evolving needs of modern businesses and their travellers. Embracing these technological advancements is not just about staying ahead; it’s about driving strategic value and achieving sustainable savings.
